What We’ve Learned Part 1May 5, 2015
When you’re looking for a Triangle maid service, it is important to check out several things about the prospective company.
- Do they do a good job? What do they commit to clean. See if they have a standard task list.
- Are they licensed, bonded, and insured? Do they have a business license from your municipality? Do they have a bond in case there is theft? Do they have insurance (general liability along with workers compensation coverage)? These aspects do not guarantee they will be good, but it will validate them to a degree. They are operating as a responsible business with respect to covering risks that may occur.
- Concerning workers compensation and general liability coverage, can they supply a Certificate of Insurance? This is a routine form, called a COI that proves the company has the coverages. It can be smart to get written proof as well as verbal confirmation.
- Will the same person or team clean my house each time (or most of the time)? The continuity of a regular team can help assure a quality standard is maintained.
- How long have you been in business? There are many good, young companies, but if a company has been around for several years, there is a better chance they meet customer expectations because they have been in business serving customer needs for a while and this won’t likely happen if they are doing a terrible job.
- How do you clean the house? The company should be able to tell you their process for cleaning a home. For example, cleaning from top down within the room, how bathrooms are cleaned, and what equipment is used are issues that would be addressed during this conversation.
- Are your employees background checked? Is a background check conducted and is a criminal record grounds used to evaluate potential employees? Criminal behavior tends to repeat, and the best way to assure there will be no theft issues is to screen employees for criminal behavior.
- Do you have arrival windows? Does the team arrive at a certain time each clean (in case you want to be there)? Sometimes schedules may have to be adjusted, but a consistent arrival time (if you plan to be there when they clean), helps you plan your schedule.
- If I give a key, do you secure this key on days when not in use? Are they locked in a safe or secure cabinet in a locked office at night? Are they signed out and in on the day of service? Is there a key control system?
- Is a tip required/suggested? Many companies do not suggest this is suggested/required. For us, only about 30% of customers leave a tip. It is not like a restaurant when 15% or more is necessary. But, inquire as to the policy on this, as it will affect your out of pocket cost.
We hope this list helps you select the right house cleaning company for your next maid service.
By going through these questions, you have made the effort to understand and qualify the company with which you do business, and have a better chance of developing a safe and beneficial relationship.
– The Tidy Maids