Some industries struggle with high turnover, and home cleaning is definitely one of them.
We have yet to meet a business manager or owner who likes high turnover. I can’t imagine the industry where this would be a good thing. From rodeo clowns to warehouse employees to cleaners, the more average experience your staff has, the more they will be able to outperform a company with high turnover.
In our industry, you’d rather have someone clean your home who has been successfully doing this for many months or years than someone who has been doing it for weeks for these reasons:
Do experienced cost more than inexperienced employees? Yes.
In our industry an experienced worker makes $1-3 more per hour than someone in their first months of work. So, say they may cost you $4 more per clean. That sounds expensive. But, when you look at a customer relationship longitudinally, it is pretty cheap. If they stay with your company longer, say three years instead of six months, the extra $4 per clean is pennies on the dollar, even in a low margin industry such as ours. Would you rather someone pay you $2 every two weeks for 12 weeks, or $1 every two weeks for 3 years? Experienced workers beget longer and stronger customer relationships and hence a better company.
Additionally, you can have a better company culture if you have many long-term employees on your staff. Newer employees consciously and unconsciously model their behavior after longer-term employees.
By having the experienced people as the core of your company, personnel problems are less likely to result, and you can build a positive culture to support you company performance and goals.