What A Clean(ed) House Means to Your FamilyJuly 1, 2015
The Day This Family Hired a Maid ServiceAugust 24, 2015
How do we coordinate our teams of cleaners, and get to each of the customers clean every week day?
Every day is different, though this timeline represents a recent day:
- 6:40: Cleaner Maria texts Manager to say she has the flu. Manager adjusts personnel to cover absent employee.
- 6:55: Manager and Owner meet at the business to discuss any last minute changes to the work orders or routes for each of the teams. Last minute changes from night answering service and emails are effected. Repair a vacuum that needs a new belt.
- 7:15: It’s getting busier. Cloths are arranged for the teams. Equipment is checked. Problems are resolved. Reports in our software package are pulled and analyzed, and desks are organized. The sun is rising. Our work is beginning.
- 7:30: Crew members arrive and put their equipment (vacuum, mini-vac, cleaning cloths, solutions, polish, floor cleaner, sponges, etc.) in cars. Any coordination with crews about that days customers or times or jobs takes place. One employee has their annual review. Another is counseled because a customer complained about the dusting of the baseboard on the last clean. One is told of the customer who called to say she and her teammate did a great job.
- 7:45: Crews leave for their appointments that day. All are happy to be working for such a dynamic company. Actually, a few aren’t. We do what we can do, but the trains must keep moving. The parade of laundry consisting of yesterday’s used cleaning cloths, dust rags, and mirror rags begins its day-long routine.
- 8:30: Return any calls from customers or prospective customers. Deal with a team who has been locked out from first clean. Call the customer. No answer. Tell team to wait ten minutes, then proceed to next house. Process payments from yesterday, and answer phone calls.
- 10:00: Meet prospective customer who wants weekly service at their house. See their space, and explain our cleaning process and deliver a quote. They sign up for service, and we figure where they would best fit in the schedule.
- 12:00: Most teams are well into their second clean. Manager coordinates with teams and monitors the times they check out and in to homes.
- 2:00: 2 Quality Control checks are performed. Both are good. The few corrections and instructions are performed. Team Leaders are graded by their ability to deliver consistent quality.
- 4:00: Most teams are about to finish their last house. One new customer signed up for ongoing service. One is moving to Charlotte. Changes in our system are made. Payroll is calculated.
- 6:00: Crews are coming in to the office to offload equipment. We talk with them about their day, and how things went, any problem areas, and future schedules. We print out the work orders for tomorrow after making adjustments in our software.
It may not be that different from your day.
The tasks may be different, but the dynamics aren’t.
We all just push forward as hard and smart as we can.