Frequently Asked Questions

 

Do I need to be present on my cleaning date?

No you do not. Many customers chose not to be home. As long as you have provided us a key, which is stored in a secure location, you do not need to be home.

How do you handle pets?

We work well with them. If your pet is overly active you may chose to crate your pet or put it in a spare bathroom. Just leave instructions with us and we will gladly work around your pet. And with your permission we even give them a treat before the cleaning to set them at ease.

What forms of payment do you accept?

We accept personal checks, Visa, Master Card, Discover, and American Express. If you pay by check leave it on the kitchen table the day of your service. If you have provided us with a credit card we will charge you the day of your service.

Can I Change my appointment date?

Yes. Depending on availability you may change your appointment date. If it goes to the next rate tier that rate will apply. For example if you are on a weekly rate and you change your appointment and the time between the two cleanings reaches 14days the bi weekly rate would apply for that service only. And the following week as your normal service resumes so will your normal rate. We do however need a 48 hour notice.

Can I purchase gift certificates?

Yes. Just contact the office, they can be purchased in any denomination.

 

What is your refer a friend program?

Refer a friend to our service and they will receive a $50 discount on their first cleaning and you will receive a $25 credit on your account. Simply call the office and we will take care of the rest.